frequently asked questions

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No, we do not insure deliveries. However, you are free to use your own insurance.

There is no single answer to this question but a few rules apply. For customers in Australia, new CHAFTA regulations allow for a progressive roll-out of duty-free import into Australia. Import duties vary widely between countries, and are dependent on the type of good being imported. Most countries in the world conform to the international Harmonized System (HS) codes that categorize virtually all commercial trade goods.

Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.

We guarantee our materials and workmanship based on the terms of the initial order and the information provided by you. Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations.

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